1) Contract Maintenance
1Supplier provides to his customers a comprehensive maintenance service through a contract maintenance. Our technicians are properly trained by our principals and fully endorsed to perform maintenance services on their behalf.
1Supplier preventative maintenance service contracts provide major benefits to customers. Some of these are listed below:
- Increased equipment up-time
- Equipment set up for peak efficiency and longevity
- Scheduled service visits
- Cost savings through reduced down time
- Detailed service documentation
- Regular and Advanced training available to maintenance personnel
2) Technical Support
At 1Supplier we are able to provide a comprehensive level of support to the end user, with priority given to those with contract maintenance.
We have a dedicated technical support department which via phone or e-mail will be glad to assist you on any question or query regarding any aspect of your equipment.
Our aim is to help our customers to get the best from their investment. For that, we maintain a duplicate set of all equipment documentation sold by us at our offices for a quicker response. Our help line is manned by technical staff who understands the equipment and the needs of the customer.
We are able to provide the following services:
- Technical troubleshooting
- Cycle development
- Advanced user training
- Rapid on site assistance
3) On-site/In-house Calibration Services
Calibration services are also available through our accredited partner by SAC-SINGLAS to ISO17025, the international standard for calibration laboratories. We provide calibration services for laboratory, process, production, packaging and storage equipment. We service a wide range of equipment across pharmaceutical, food & beverage, medical and lab testing industries.
We provide:
- On-site calibration of wide range of process equipment
- Calibration of instrumentation
- Temperature & humidity mapping
- Validation projects
We guarantee:
- Quality – we are an accredited laboratory with over 10 years’ experience
- Accuracy – we use only state of the art equipment
- Speed – our calibration on-site typically takes only 3 to 5 working days, so, downtime is minimized
4) Project Management
Documentation
We understand the importance of havin the proper documentation readily available when needed. At 1Supplier we comply with the customer requests and we are very familiar with CGMP (current Good Manufacturing Practices) regulations for pharma industry.
Our dedicated project engineer/manager will work closely with the manufacturer and the customer to generate all the necessary documentation to hand over the equipment successfully and on schedule.
Project Engineering
1Supplier provides the add-on service of ensuring the timely manufacturing progress of a machine from order placement to hand over. During the project lifecycle, the project engineer/manager is the main contact for both the customer and the sub-supplier concerning any project issues. This ensures continuity between the design, installation, commissioning and production (maintenance) phases, so, all the process is as trouble free as possible for the customer.
At 1Supplier we can provide all the on-site work necessary for the commissioning and validation of the equipment. We have dedicated trained engineers with many years of hand on experience on this field.
- Supervising Installation
- Start-up And Commissioning
- Calibration
- Installation Qualification
- Operational Qualification
- Thermal Validation/Mapping
- Necessary certificates like MOM certificate for lifting equipment
5) Consulting for Equipment Selection and Budget Estimation Cost
At 1Supplier we are committed to delight our customers. Therefore, we are ready to assist Engineering firms and Clients in the early phase of equipment selection for new projects. With this service, we are a true one stop service provider.
We are in daily contact with the Market and we are aware of new technology, improvement and higher standard specification provided by the Equipment Manufacturer.
We also provide budgetary offers related with equipment project estimation cost.
6) Singapore Warehouse For Spare Parts, Components and Consumables Cost
The continuous availability of Spare parts, Components and Consumables of our Products at our central warehouse in Singapore, guarantees a fastest delivery and availability.
We work together with our Clients and Principles to obtain a Critical Spare Part List for each of our Client Equipment. The selected Spare-Parts will be physically kept in Client internal warehouse and in 1Supplier central warehouse.
For Customer advantages 1Supplier provides:
- Fast and easy Email or phone quotation, along with an availability check report and net price
- 1Supplier always kept essential spare parts on stock
- The fastest delivery is ensured